CareQ clinic queue, in three languages
Front desks are overloaded. Patients wait. CareQ reduces the friction.
What it is
A clinic queue that runs on the phone in a patient's pocket.
South African public-clinic queues are long, paper-based, and unforgiving of anyone who can't read English easily or stand for hours. CareQ replaces the paper with a mobile-first session that the patient drives from their own phone — check in, watch the queue move, get called when it's their turn.
The AI layer assists at intake. It helps front-desk staff route patients faster and surfaces structured triage prompts to the clinician. It does not diagnose. The clinical call sits, deliberately, with the clinician.
Who it's for
Three users, one shift.
- Patients — checking in from a low-end Android on a slow 3G connection, often without a comfortable seat and rarely with English as a first language.
- Front-desk staff — routing intake forms and sending people to the right line without paper duplication.
- Clinicians — seeing structured intake before the patient enters the room, plus prescription management on the back end.
How it works
Three surfaces, one queue.
- Patient app — mobile-first at 375 px, designed for slow 3G, multilingual.
- Front-desk console — intake routing, language selection, queue control.
- Clinician view — structured intake summary, doctor workflows, prescription management.
The whole loop is engineered for the device and the network the patient actually has, not the one the design team has.
Privacy & language
POPIA-clean by construction.
CareQ is built to South Africa's POPIA. No names or phone numbers appear in application logs. Prescription content is encrypted at rest. The patient session is the source of truth — not a spreadsheet someone forgot to delete.
Three languages ship from day one: English, isiZulu, Afrikaans. Adding a fourth is a translation file, not a rebuild.
Stack & constraints
- Domain
- Healthcare — public and lower-income clinics in South Africa.
- Languages
- English, isiZulu, Afrikaans.
- Target device
- Low-end Android, 375 px viewport.
- Target network
- Slow 3G — payload and round-trip budgets are real constraints.
- Compliance
- POPIA. No PII in logs. Prescription content encrypted at rest.
- AI role
- Intake routing & triage guidance for staff. Diagnosis stays with the clinician.
- Operated by
- Jumpingloops Partnerships (build subsidiary of Jumpingloops).
The diagnosis stays with the clinician. The queue stops being the problem.